AMS Manager – Customer Success

Preferred city as base location:

Mumbai, Hyderabad, Chennai, Bengaluru, Delhi, Kolkata

Experience range in years:

5-9 years

Job Description:

We are looking for a techno-functional consulting champion who builds strong relationships with clients and project manages the entire change & transformation process in the implementation of Darwinbox HRMS.

Responsibilities:

  • Manage a team of consultants to drive implementation of the product with the clients – starting from Business process mapping to User Acceptance testing and taking the customers live with Darwinbox in a defined timeline.
  • Analyze business requirements and design solutions covering various functional scenarios and facilitate client demos.
  • Prepare the blueprint documents, functional specifications in the Business process mapping stage and assist with the complete solution to the client for client-specific use cases.
  • Coordinate with the Development team to define any change request from the client and solution for the client-specific use case.
  • Plan and lead meetings and working sessions effectively with both client and product development teams.
  • Provide Key User Training and support customer to ensure sign off at each milestone as per project plan.
  • Guide the client through the change management process and managing both internal and external expectations.
  • Ensure the client is supported throughout the Implementation and Post Go-live support phase (before handing over to Customer Success team).
  • Map benefits delivered through the implementation of Darwinbox HRMS.
  • Prepare documentation to hand over the account to Customer Success team.

Requirements:

  • Bachelor’s Degree is mandatory; MBA in HR is preferred.
  • 5-9 years of experience in HR transformation & change management/HCM implementation roles/HR Tech consulting roles.
  • Understanding of Technology systems. HRMS system implementation and understanding would be preferred.
  • Good in MS Excel, Word and Powerpoint.
  • Project Management; Familiarity with Project Management tools would be a plus
  • Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch.