We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of Darwinbox HRMS to ensure customer success.
Responsibilities:
Act as a techno-functional consultant and provide recommendations on process
Configure and manage client’s instance on Darwinbox; Assist and Train clients to do it on their own
Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
Drive product adoption, increasing overall retention and achieve process success for customers
Support clients during critical HR events like Appraisal, Increments etc.
Support clients to resolve queries or bugs, as and when required
Gather feedback on product experience during the entire customer lifecycle via targeted surveys
Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
Share best practices with clients on how to achieve product success with Darwinbox
Identify risks proactively, mitigate and escalate as deemed appropriate.
Requirements:
MBA/PGDM (preferably in HR) or relevant work experience after BE/BTech.
0-4 years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles.
Understanding of Technology systems. HRMS system implementation and understanding would be preferred.
Good in MS Excel, Word and Powerpoint.
Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch.
